The Level of the Use of Information and Communication Technologies Tools (ICTs) in Industrial Jordanian Shareholding Companies and its Effect on Organizational Performance:Field Study

Mohamad Al-Jedaiah

Abstract


This study aims to understanding the nature of IT tools that are used in Jordan Industrial Companies and to analyze the relationship between these tools and the organizational performance. A survey has been developed based on the literature review, the sample included (153) questionnaires in (46) industrial companies of which 75% were returned.
The main results of the study indicate that 82% of industrial Jordanian Shareholding Companies have computer department and 93% of managers use computer in their work. Furthermore, 62% of the manager's computers are connected with internet; however 79% of these companies do not have an intranet among divisions and departments.
(24.2%) of the responding organizations use modern electronic connection software applications like Supply Chain Operation Reference Model (SCOR) and the traditional one likes EDI.
The most frequent IT tools used were: Fax and Telephone. Moreover, the results indicate that there is a positive statistical relationship between the use of IT tools and organizational performance. Also, there is a positive relationship between the use of internet and the esprit de corps.

Keywords


Information Communication and Technologies tools (ICTs), Organizational Performance, Overall performance, Esprit de corps, Supply Chain Software applications, E-Corporation

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