A Statistical Comparative Study of ISO 9001: 2000 Implementation in the Hashemite Kingdom of Jordan and in the United Arab Emirates

Mohammad D. Al-Tahat, Ayman Abu Gharbieh

Abstract


This paper informs about the state of art of quality systems implemented in Hashemite Kingdom of Jordan (HKJ) and United Arab Emirates (UAE) it adds to the body of knowledge many details about the implementation of ISO 9001:2000 in the two markets. Pros and cons of some alternative data collection methods have been investigated. Interested parties in ISO implementation within the targeted two countries were contacted as advisors, they were advised in the selection of data collection method, evaluated the questionnaire structure and design, recommended a nonprobability convenience sample size, and accordingly validated the results obtained; an indication of more than 90 % confidence of results is obtained. Main drivers for adopting ISO 9001:2000 are investigated. ISO 9001:2000 forms a good starting point for the organizations in the two markets to continue with other quality initiatives. Organizations’ perception to ISO 9001:2000 certifications based on their size, scope and period since ISO certification is also investigated, consequently level of satisfaction of dominant certification bodies operating in the two markets is evaluated. A non-parametric test was used to analyze a single Likert item and thus Kruskal-Wallis test was used to compare the statistics of the two markets. Kruskal-Wallis test is a nonparametric alternative to one-way ANOVA, it provides a good analysis since there is no need to ensure normal population in this test. As a result, around 42 % of certified organizations will give preference to their supplier if they are ISO 9000 certified, while around 25 % are not. The most perceived principle when implementing ISO 9001: 2000 in UAE and HKJ is the involvement of people, The most dominant driver in both countries was for promotional reasons, then improving internal efficiency and fulfilling customer’s requirement of doing business, Small organizations are gaining benefits of ISO 9001: 2000 more than medium and large-scale organizations.
The paper could be interesting for the international audience because it is an international research that inform about the state of art of ISO 9001:2000 implementation in Hashemite Kingdom of Jordan (HKJ) and United Arab Emirates (UAE).

Keywords


Hashemite Kingdom of Jordan (HKJ (, United Arab Emirates (UAE (, ISO Series, ISO Drivers, One-way ANOVA, ISO implementation.

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