Evaluating the Impact of Organizational Learning on Elements of Quality Culture in Business Organizations in Jordan (Comparative Study)

Suzan Saleh Darwazeh, Ziad Yousef Muasher, Dema Shukry Alkawasmi

Abstract


This study aims at evaluating effect of the organizational learning (openness for environment, training and trial, brainstorming, groupware) on elements of quality culture (quality values, quality ethics, motivations, and decision pattern) in the Jordanian companies that gained The King Abdullah II Award for Excellence in the Private Sector, and then making a comparison between the companies that gained the award and that did not. The study population consists of 20 companies that received The King Abdullah II Award for Excellence and 20 companies that tried but did not receive the award. A questionnaire has been designed and distributed to a sample consisting of (240) individuals. A set of results have been concluded, the most important of which are: There is a statistically significant effect at level of indication (α ≤ 0.05) of the organizational learning upon the elements of quality culture in the companies obtained The King Abdullah II Award for Excellence in the Private Sector. Upon the comparison has been made between the companies received the award and those did not, the statistical results have shown lack of statistically significant differences at level of indication (α ≤ 0.05) as for practices of organizational learning upon the elements of quality culture in both groups. The study has concluded several recommendations, the most important of which: A need to activating all elements of organizational learning since it is the most effective tool to promote quality culture inside the companies in question through preparing work atmosphere and developing human resources that are able to practice the organizational learning and spread quality culture.

Keywords


Organizational Learning, Quality Culture, The King Abdullah II Award

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