The Role of Organizational Culture in Supporting Knowledge Management in Public Hospitals in Jordan

Raed Ababneh, Majed Hatamleh


This study aimed to recognize the role of organizational culture(bureaucratic, creative, task, and
supportive), in supporting knowledge management(acquisition, storing, transferring, and applying) in
public hospitals located in Irbid governorate-Jordan. The study population consisted of all public hospitals
in Irbid governorate by distributing (300) questionnaires to all supervisory positions’ holders. The number
of returned questionnaires was (253) with a percentage of (85.3%). The study concluded with the
following: The dominant type of organizational culture is the bureaucratic. Knowledge management was at
a middle level of practice, and the highest practiced dimension was knowledge applying, while the lowest
one was knowledge transferring. The study reported a positive correlation relationship between the
organizational culture types and knowledge management dimensions; the strongest relation was between
knowledge management and the creative culture, while the weakest was between knowledge management
and bureaucratic type. Finally, the study recommended adopting an innovative organizational culture
which supports the success of knowledge management project and applying knowledge in away that will
lead to improve services provided to citizens by motivating and encouraging employees.Also, the study
recommended establishing information systems, using up-to-date technology, and conducting training
courses and workshops to utilize knowledge management effectively.


Organizational Culture, Knowledge Management, Public Health Sector, Jordan.

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