Attitudes of Managers in the Jordanian Central Ministries towards the Role of Knowledge Management on Job Performance: A Field Study

Ayman AL. Maani


This study aimed at identifying attitudes of managers at the Central Ministries of Jordan towards applying the concept of Knowledge Management, and towards its impact on their performance. Also, the study attempted to examine the differences in the attitudes of managers according to their demographic characteristics. This study included (260) managers. The researcher analyzed the collected data by using descriptive statistics, regression, T-test and one way (ANOVA). The study showed that Ministries adopted Knowledge Management at a moderate level. The level of managers' performance was high. There was a significant statistical impact of knowledge management variables: (knowledge creation, knowledge teams, knowledge application, knowledge Sharing, knowledge storage, and knowledge management technology) on managers' performance. Knowledge management interpreted (40.9%) of the variance in managers' performance. The results also indicated that there were significant differences in the attitudes of managers towards applying knowledge management due to their demographic characteristics, with the exception of the experience variable. But there were no significant differences in managers' job performance due to their demographic characteristics, with the exception of the experience variable. Based on these results; the study reached the following recommendations: ministries should be considering the following improving the organizational climate, creating an organizational culture to encourage knowledge sharing, adopting an incentive system plan to increase efforts toward using knowledge management, granting the employees enough freedom to enable them apply their knowledge , and developing the abilities of employees to increase their performance.


Knowledge, Knowledge management, Performance, Jordan Public Sector

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