The Impact Of Elements Of Quality Of Work Life: Applied Study On Civil Services Employees In Saudi Arabia

Mohammad BinSaeed AlAmri, Randa Salamah Alyafi

Abstract


The aim of this research study is to identify the impact of the elements of quality of work life affecting the performance of the Civil Service employees, and measure the differences between some demographical factors and: overall performance, performance appraisal, job satisfaction, the relationship between employee and his superiors and colleagues, financial and nonfinancial incentives, and the work environment. The study adopted the descriptive analytical method, and used a questionnaire distributed to (2,500) employees in the Civil Service, Kingdom of Saudi Arabia. Data showed that the most influential factors of quality of work life affecting performance are: the relationship between the employees and his superiors and colleagues, job satisfaction, financial incentives, and performance evaluation. Furthermore, the data found statically significant differences in: job performance, job satisfaction, the relationship between the employee and his boss and colleagues, financial and nonfinancial incentives, and work environment and some demographical data related to the: Ranking position, age, education, years of experience, and material status.

Keywords


quality of life, civil service, job satisfaction, interpersonal relations, financial and non-financial incentives, working environment, performance appraisal.

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