The Impact of Intelluctual Capital (Human and Social Capital) on Business Performance: Field Study in the Pharmaceutical Industry of Jordan

Kamel Hawajreh, Mohammad Al-Mahasneh


This study aimed to measure and analyze the impact of Human Capital, and Social Capital on the Business Performance (Innovation processes, Operations Processes, social interaction) from the perspective of managers working in the pharmaceutical industry in Jordan. To achieve the objectives of this study a questionnaire was designed and developed, then distributed to managers in Jordanian Pharmaceutical Companies. The questionnaires were handed to 95 managers out of 180 managers working at these companies, i.e. 52.7% of the total managers, the researcher received back 89 questionnaires i.e. 93.6%. Only 83 (93.2%) questionnaires were suitable for further analysis. Means and standard deviations and multiple regression analysis were used to find variable importance and the cause effect relationship between independent variables and dependent variables. The study concluded the following:
The importance level of Human Capital and Social Capital in the pharmaceutical industry in Jordan was high and there was little variation among participants. The study also concluded that social capital was the most important, and finally human capital. The importance level of effectiveness of Business Performance within the Jordanian pharmaceutical industry was high. The importance of each dimension was varied as follows: innovative processes variable was first, followed by operational processes, finally social interaction. There was an impact of Human Capital, and Social Capital on all dimensions of Business Performance in the pharmaceutical industry in Jordan. Finally, the study concluded that Human Capital and Social Capital are highly importance and the social Capital has the greatest impact, and finally human Capital.


Intelluctual, Capital, Business Performance, Jordan

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