The Effect of the Sources of Job Stress on the Employee Performance level: A Field Study in the Public Sector Institutions in Al- Karak Governorate / Jordan

Khaled Y. Al-Zo’bi

Abstract


This Study aimed at investigating the effect of the sources of job stress on the employee performance in the public sector in Al-Karak governorate in Jordan. A questionnaire of (61) items was designed and distributed to employees. The Sample represented 50% of the population of the study. The number of the respondents was (434) which represented 78.05%.

Descriptive statistics which includes (percentages, means, and the standard deviation) was used to describe the sample the multiple regression analysis was used to test the effect of the independent variable on the dependant variable. One way Anova was also used to test the differences of employees perception of sources of job stress that are due to individual differences.

The study arrived at the following findings:

  • 1. The level of job stress that the respondents are exposed to is relatively high with a mean score of (3.56).
  • 2. The level of government employee's performance is high with a mean score of (7.98).
  • 3. There is a significant statistical effect (at level of α≤ 0.05) of the sources of job stress related to individuals (Self concept, abilities, skills, mental and physical status, personality type, and personal conflict) on the level of employee's performance.
  • 4. There is a significant statistical effect (at level of α≤ 0.05) of the sources of job stress related to the organizations (organizational structure, wages and incentives, organizational policies, and decision making process) on the level of employees' performance.
  • 5. There is a significant statistical effect (at level of α≤ 0.05) of the sources of job stress related to surrounding environment (noise, illumination, temperature, and occupational and security) on the level of employees performance).
  • 6. There is a significant statistical effect (at level of α≤ 0.05) of social sources of job stress (Family problems, friends and relatives, mutual relationship, and social relationship) on the level of employees performance.
  • 7. In the employees' perception of the sources of job stress, there are no significant statistical differences related to personal variables.

The study recommended that the sources of job stress related to individuals should be decreased by developing and varying training programs. Employees should differentiate between their jobs and their social relationship with relatives and friends. The study also recommended that high sources of job stress related the position (job) should be decreased by the fulfillment of the interests, and their involvement in the decision making process.


Keywords


Sources of Job Stress, Employee Performance.

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