Assessing Electronic Government Systems Success-An Integrated Framework-

Haitham Hmoud AlShibly, Hani Al-Dmour Al-Dmour


This research designed to theoretically address and empirically examine research issues related to the question of how the success of EG can be assessed. It argues that the technology acceptance literature and the parallel user satisfaction stream are not competing approaches to understanding IT usage and value. That is, user satisfaction and TAM represent complementary steps in a causal chain from key characteristics of system design, to beliefs and expectations about outcomes that ultimately determine usage.
Data were collected using a written survey as part of a free simulation experiment. A total of 281 usable site evaluations were obtained. Hypothesised relationships were tested through three phases, using multiple and stepwise regression analysis. The results indicate that information quality, system quality, perceived usefulness, use, and user satisfaction benefit are valid measures of EG success. The hypothesized relationships between the success variables were significantly supported. The findings provide several important implications for EG research and practice.


Electronic Government, Information Systems Success, Technology Acceptance Model, User Satisfaction.

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